Policies

Shipping Policy

REQUIRED BEFORE LAUNCH: Confirm carriers, service levels, shipping rates and free-shipping thresholds, dispatch times, delivery estimates, whether you ship to Alaska, Hawaii and U.S. territories, whether PO boxes and APO/FPO addresses are accepted, and whether bikes ship curbside or with a scheduled appointment. Every figure below marked as required must be replaced with verified values, and must match the rates configured in checkout and in your Merchant Center shipping settings.

Where we ship

We ship within the United States. Delivery to REQUIRED BEFORE LAUNCH: Alaska, Hawaii, U.S. territories, PO boxes and APO/FPO is confirmed at checkout.

Shipping charges

Shipping charges are calculated at checkout based on your address and the items in your cart, and are shown in full before you submit your order. We do not add hidden fees after checkout. Any free-shipping threshold, where offered, is stated at checkout and applies to the order subtotal before tax.

Dispatch and delivery times

REQUIRED BEFORE LAUNCH. Dispatch and delivery windows are estimates provided by the carrier and are not guarantees. Weather, carrier capacity and address access can extend them. We will publish only the windows we can substantiate.

How bikes are delivered

Complete bikes and trikes ship in large, heavy boxes and may be delivered by freight rather than standard parcel service. Where a delivery requires an appointment, the carrier will contact you using the phone number on the order — please supply a number you will answer. Deliveries are curbside unless the product page states otherwise.

Inspect on arrival

Inspect the packaging before signing. Note any visible damage on the carrier’s paperwork.
Photograph the box and contents before and during unpacking.
Report shipping damage to us within REQUIRED BEFORE LAUNCH of delivery, with photographs.

Wrong or incomplete address

Check your address carefully at checkout. Once an order has shipped, address changes may not be possible, and redelivery or return charges caused by an incorrect address may be passed on.

Lost or delayed shipments

Contact us with your order number and we will open an inquiry with the carrier. Carriers require a set period to elapse before a shipment can be declared lost; we will tell you what applies to your shipment.

Battery shipping

Lithium batteries are regulated as dangerous goods and may only travel by approved ground methods. This can restrict service levels and destinations for batteries and for bikes shipped with batteries installed.