Legal

Privacy Policy

REQUIRED BEFORE LAUNCH: Have this policy reviewed by a qualified privacy adviser before launch, and confirm the legal entity name, contact address, the exact list of processors you use, and your obligations under state privacy laws such as the CCPA/CPRA.

Last updated: on publication. This policy explains how Ray Electric Bikes handles personal information collected through rayelectricbikes.com.

Information we collect

You give us: name, billing and shipping address, email, telephone, order contents and messages you send us.
Payment: card details are entered directly with our PCI-compliant payment processor. We receive confirmation and limited details such as the last four digits, never the full card number.
Automatically: IP address, device and browser type, pages viewed and referring site, collected via cookies and similar technologies.
Account data: if you create an account, your login credentials in hashed form, order history, wishlist and saved addresses.

How we use it

To take and fulfill orders, arrange delivery, process payments and refunds, provide customer support, handle warranty and returns, prevent fraud, meet legal and tax obligations, improve the site, and — where you have opted in — send marketing email.

Who we share it with

Service providers acting on our instructions: payment processors, shipping carriers and freight companies, the finance provider if you use financing, email and analytics providers, our hosting and IT providers, and manufacturers where a warranty claim requires it. We also disclose information where the law requires it. We do not sell your personal information.

Cookies

See our Cookie Policy for what we set and how to change your choices.

Retention

Order and tax records are kept for the period required by law. Marketing data is kept until you unsubscribe. Account data is kept while the account is open.

Your choices and rights

You may request access to, correction of or deletion of your personal information, ask us to stop marketing to you, and — depending on your state of residence — exercise additional rights such as opting out of targeted advertising. Contact us using the details on our Contact page. We will not discriminate against you for exercising a privacy right.

Security

The site uses HTTPS throughout, access to customer data is restricted, and payment data is handled by a PCI-compliant processor. No online service can be guaranteed completely secure.

Children

This site is not directed at children under 13 and we do not knowingly collect their personal information.

Changes

We will post any update on this page with a revised date.