Ray Electric Bikes sells track your order to riders across the United States, shipped from our store in Irvine, California. Below you will find clear, practical guidance on track your order.
Track Your Order
Check where your order is.
Enter the order number from your confirmation email together with the billing email address used on the order.
) once checkout is live, and confirm that tracking numbers are pushed into order emails by your shipping integration.
What the statuses mean
| Status | Meaning |
|---|---|
| Pending payment | The order was placed but payment has not completed. |
| Processing | Payment received; the order is being prepared for dispatch. |
| On hold | We need something before we can proceed — usually a payment or address check. |
| Completed | The order has shipped. Tracking details are sent by email where available. |
| Cancelled / Refunded | The order was cancelled or refunded. See our cancellation and refund policies. |
If tracking has not updated, check your spam folder for the shipping email first, then contact us with your order number.
Track Your Order from Ray Electric Bikes
Ray Electric Bikes LLC is a family-run store in Irvine, California. We sell track your order to riders across the United States. Because we check every build by hand, you get a bike that is ready to ride. Also, every order keeps its full manufacturer warranty.
Talk to a real person about track your order
First, tell us how far you ride each day. Then we suggest track your order that suit your route, your budget and your storage space. Finally, we confirm delivery timing before you pay. You can also browse our full range, the brands we stock and our buying guide.
Ride safely and charge safely
Always wear a helmet and follow your state and local rules. In addition, charge indoors with the charger supplied. For general rider guidance we follow the CPSC bicycle safety guidance. Therefore our advice matches national safety standards.
Contact us about track your order
Call +1 213-657-0405 or email Info@rayelectricbikes.com. Visit us at 3800 Barranca Parkway, Suite J, Irvine, CA 92606. We answer every question about track your order, before and after you buy.
