Ray Electric Bikes sells returns and refunds to riders across the United States, shipped from our store in Irvine, California. Below you will find clear, practical guidance on returns and refunds.

Policies

Return and Refund Policy

REQUIRED BEFORE LAUNCH: Confirm the return window in days, who pays return shipping, whether a restocking fee applies and at what rate, the return address, the RMA process and the refund processing time. These values must match what is shown at checkout and in Merchant Center.

Return window

You may request a return within REQUIRED BEFORE LAUNCH days of delivery. Start every return by contacting us for a return authorization; returns sent without authorization may be refused.

Condition of returned items

Items must be unused or in as-new condition, with all original parts, accessories, manuals and packaging.
Bikes showing wear, road grime, scratches, tire wear or added mileage may be refused or refunded in part.
Keep the original box. Electric bikes cannot be shipped safely in other packaging.

Return shipping and restocking

Return shipping responsibility and any restocking fee are stated at the point of authorization: REQUIRED BEFORE LAUNCH. Original shipping charges are refunded only where the return is due to our error or a faulty item.

Items that cannot be returned

Installed or used batteries and chargers, for safety reasons
Items damaged by misuse, accident, modification or unauthorized repair
Consumables that have been used, such as tires, tubes and brake pads
Helmets and safety equipment that have been worn or impacted
Clearance or final-sale items, where clearly marked as such on the product page

Faulty or damaged items

Contact us with your order number, a description and photographs or video. We will arrange repair, replacement or refund in line with this policy and the manufacturer’s warranty. Do not continue to ride a bike you believe is unsafe.

Refunds

Approved refunds are issued to the original payment method within REQUIRED BEFORE LAUNCH of us receiving and inspecting the return. Your bank or card issuer may take additional time to post the credit.

Exchanges

We handle exchanges as a return followed by a new order, so you are not waiting on stock allocation.

Nothing in this policy limits rights you have under applicable federal or state consumer law.

Returns And Refunds – Ray Electric Bikes, Irvine California

Returns And Refunds from Ray Electric Bikes

Ray Electric Bikes LLC is a family-run store in Irvine, California. We sell returns and refunds to riders across the United States. Because we check every build by hand, you get a bike that is ready to ride. Also, every order keeps its full manufacturer warranty.

Talk to a real person about returns and refunds

First, tell us how far you ride each day. Then we suggest returns and refunds that suit your route, your budget and your storage space. Finally, we confirm delivery timing before you pay. You can also browse our full range, the brands we stock and our buying guide.

Ride safely and charge safely

Always wear a helmet and follow your state and local rules. In addition, charge indoors with the charger supplied. For general rider guidance we follow the CPSC bicycle safety guidance. Therefore our advice matches national safety standards.

Contact us about returns and refunds

Call +1 213-657-0405 or email Info@rayelectricbikes.com. Visit us at 3800 Barranca Parkway, Suite J, Irvine, CA 92606. We answer every question about returns and refunds, before and after you buy.