Policies

Return and Refund Policy

REQUIRED BEFORE LAUNCH: Confirm the return window in days, who pays return shipping, whether a restocking fee applies and at what rate, the return address, the RMA process and the refund processing time. These values must match what is shown at checkout and in Merchant Center.

Return window

You may request a return within REQUIRED BEFORE LAUNCH days of delivery. Start every return by contacting us for a return authorization; returns sent without authorization may be refused.

Condition of returned items

Items must be unused or in as-new condition, with all original parts, accessories, manuals and packaging.
Bikes showing wear, road grime, scratches, tire wear or added mileage may be refused or refunded in part.
Keep the original box. Electric bikes cannot be shipped safely in other packaging.

Return shipping and restocking

Return shipping responsibility and any restocking fee are stated at the point of authorization: REQUIRED BEFORE LAUNCH. Original shipping charges are refunded only where the return is due to our error or a faulty item.

Items that cannot be returned

Installed or used batteries and chargers, for safety reasons
Items damaged by misuse, accident, modification or unauthorized repair
Consumables that have been used, such as tires, tubes and brake pads
Helmets and safety equipment that have been worn or impacted
Clearance or final-sale items, where clearly marked as such on the product page

Faulty or damaged items

Contact us with your order number, a description and photographs or video. We will arrange repair, replacement or refund in line with this policy and the manufacturer’s warranty. Do not continue to ride a bike you believe is unsafe.

Refunds

Approved refunds are issued to the original payment method within REQUIRED BEFORE LAUNCH of us receiving and inspecting the return. Your bank or card issuer may take additional time to post the credit.

Exchanges

We handle exchanges as a return followed by a new order, so you are not waiting on stock allocation.

Nothing in this policy limits rights you have under applicable federal or state consumer law.